STORE POLICIES

~ Shipping & Handling ~ Returns ~ Refunds ~

1.  Shipping on Stocked Items(s) - Orders may take 1-8 business days to be shipped from us directly, or in some instances, the designer.  After an order has been shipped, it will be delivered to it's destination within 2-6 business days.  This applies to only US domestic shipments only.  Therefore, any order placed through our online e-boutique can take up to 14 business days to receive as stated in the product description, order confirmation page and on your credit card receipt. 

2.  Shipping on Custom/Hand Made Item(s) - Many custom made orders will take up to 2-6 weeks after receipt of your order to be delivered. Any item ordered that is custom made will be billed at the time of your purchase to secure your order.  Please refer to the product listing for further expected delivery times set forth with each product. If we or the designer cannot ship within that period or their will be a delay, we will notify you by email or you may sign into your account to see the status of your order. 

3.  Shipping on Pre-ordered Item(s) - Please take note if an order is on a "pre-order" status, payment must be made at the time of the purchase to secure your order.

4.  Delivery Liability - Most parcels reach their destination promptly and without incident. Please understand that  has no control over delivery day or delivery time, once the parcel is turned over to the carrier. Therefore, we are not liable for any lost or delayed packages, especially outside of the USA.  Additionally, our boutique disclaims any and all liability for the carrier failing to adhere to delivery days and times.  However, if any incident does arise, please call our boutique and we will help you locate your package through the carrier.

5.  Estimated Delivery Time - The estimated delivery days indicated above are based on business days. A business day is Monday-Friday, excluding holidays, unless otherwise indicated by the carrier.

Rates are on USPS PRIORITY SHIPMENTS only for non overweight/over sized items.  Any item considered over sized and/or overweight will be imposed an additional shipping freight surcharge fee.   

1.  All parcels ordered and shipped directly from our boutique or any of it's manufacturers/designers will incur a flat rate shipping charge based on your order's subtotal. Please note that these rates are only applied to items under 5 pounds and are not considered overweight or over sized.  If an item is overweight or over sized, it will be noted in the product description of the additional amount that will be applied to your regular standard shipping charge noted below.

• All Pet Beds & Crates
• Furniture & Playpens
• Large Feeders
• Pet Strollers
• Car Seats
• Pet Stairs

Most parcels reach their destination promptly and without incident, however sometimes a parcel is lost or damaged in transit. Puttin' On The Dog is not responsible for parcels lost, stolen, or damaged in transit.

Any parcel returned for the following reasons; Refused, Unclaimed, Invalid Address, Unknown Address, or Insufficient Address will be subject to: a duplicate shipping fee plus $5.00.  If we are forced to cancel the order after the first shipment has been made because we are unsuccessful in reaching you for address verification, you will be surcharged a 25% cancellation fee of the entire purchase price, less shipping fees; shipping/Insurance, packaging, handling and postage fees will not be refunded.

Shipping & Handling

Domestic Shipping:
Shipping & Handling charges, as detailed below, will apply to shipments within the continental United States. Sorry, we do not accommodate COD shipments.
 
All items are shipped via USPS Priority. UPS and Federal Express are available upon request. Shipments to PO Box address will only be shipped via USPS. 
These shipping methods provide tracking. Estimated shipping costs are calculated at checkout.
 
Sales Tax:
By law, merchandise and Gift Certificates shipped to a Florida addressed or purchased by a Florida resident are subject to 6% sales tax.

RETURN POLICY

You may return any product that is not considered custom made or clearly marked non-refundable in the product description (or listed below) and is unused. Puttin' On The Dog reserves the right to determine if the product is used or not. If a product is returned used or not within our time frame mentioned below, we will not accept, exchange, replace, or issue a credit, for said product.  No exceptions!  You must return the product including the original manufacturers packaging at your expense. If you choose an alternate product, it will be shipped to you at our expense for the first occurrence. Any return/exchange thereafter, will incur a $10 charge per item for a re-stocking fee plus shipping and handling charges and any item that is over $100 will be at an additional re-stocking charge, depending on the weight of the product.

Return Period - You have 15 business days from the date your order was delivered to your doorstep to determine whether you would like to keep or return the item(s).  Please see our "Items Excluded", "Return Authorization Needed" and "Return Option" sections below for further details.

Cancellation Period - Should you cancel an order at any time that has started to process in our Shipping Department but has not shipped yet, please note that there is a 5% cancellation fee that will be imposed to the refund back to you.  This cancellation fee simply covers the charge that our credit card processing company imposes on us for the reversal of the charge.

• Custom - Hand made orders - Custom or handmade orders cannot be exchanged or returned. Please note details within each item's description before making your final decision. This also includes personalization of any kind or anything not offered in our boutique by way of design, color, size, etc.

• Carriers, beds, blankets and dens – Due to health regulations, we can not accept returns on these items. Therefore, please note details, sizes, weight restrictions, etc.. before making your final decision.

• Specials – Because these items have been marked "Specials", they are considered non-refundable and all sales of these items are final. As always, please make note of the product(s) description before making your final decision.  Also, any items that are marked as "Specials" are only exclusive to web purchases only and do not include in-store sales.

• Treats, foods and other perishables - Due to health regulations, these items are final sale and non-returnable.

• Plush Toys - Because the type of breed and age plays an important role in a dog's chewing and playing habits, we can not guarantee that any plush toy that we sell will withstand your dog's level of chewing aggression.  Therefore, no plush toys are returnable.

• Formal Wear & Costumes - All formal wear (wedding dresses & tuxes) and costumes are not refundable.  Exchanges or store credits only issued on these items.

• Used Items - If any item (that is not mentioned above and qualifies to be returned) shows signs of stains, dirt, excess pet hair, stretched, washed, chewed, holes/rips, broken safety seals on any bottled or jar product, etc.. we will NOT ACCEPT as a return. 
  

Once your return has been approved and a RAN number has been assigned to you, you will have an additional 10 business days to get the return back to us.  Please tell our sales representative what you would like for us to do with your return so it can be noted in our system and please mark either "RETURN", "EXCHANGE" or "REFUND" on a copy of the original packing slip back to us:

• Choose a store credit for full purchase value, or
• Request an even exchange to another size/color or an equivalent item, or
• Refund.  Please note that all requested refunds will not be reimbursed on shipping fees but will incur a 20% restocking fee from the total purchase price of the items being returned back to us
  

If you receive an item that is defective or damaged, you must contact us within 48 hours of delivery and we will be happy to correct the problem.

Note:  All returns must accompany either the original or copy of your packing slip with the RA# and instructions on what to do with your return.  Should you return any item without this packing slip nor put your return address on the package, we will not honor the return as we will not know where it has come from.

For your protection, we suggest you insure and return your package with a shipper who utilizes tracking information, such as United States Postal Service, UPS or Federal Express as we cannot be held liable for lost or stolen packages. Any return sent via regular mail is at your own risk since it cannot be tracked.  We also suggest not using overnight or express shipping your return back to us. Ground shipping is the most economical way.

Once your approved return has been received and you have opted to receive a store credit with us, your credit voucher will be emailed to you at the email address you have provided in your customer account. This credit voucher will be good for six (6) months from the date the credit is issued to you. Your credit voucher email will include a redemption code so your customer account is credited the amount you are owed. If you have not received your store credit, please check in any spam or trash folders you may have.  If you still cannot locate this email, please send us an email.  Any change of email address not provided to us is not our liability.  Also, please remember that original shipping/insurance and handling fees are not refundable and will not be included in your credit.  Should you not use your credit voucher within 6 months, it will be automatically voided by the system. 

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